Shipping policy

Note: This policy is for direct-to-consumer purchases only. For information about large custom B2B orders, please reach out to our support email at info@americanrootswear.com.

Shipping Policy

Free Shipping: We offer free standard shipping on all orders over $100 within the United States.

  • Order Processing: Our fulfillment team works diligently to ensure you receive your American Roots products as quickly as possible. Most orders leave our warehouse within 3-4 business days after purchase.

  • Order Tracking: You will receive an email confirmation after placing your order, and a second email with a tracking number once your order is processed. Please note that tracking information will not update until your package is scanned by the carrier.

  • Lost or Stolen Packages: If your order is lost or stolen in transit, please contact us at info@americanrootswear.com to arrange redelivery.

  • International Shipping: At this time, we do not offer international shipping for some items. However, please reach out to support@americanrootswear.com for more information or to request a special international order exception. We will do our best to accommodate.

  • Contact Information: If you have any questions about your order status, please contact us at info@americanrootswear.com. We aim to respond within 24 hours.

Return Policy

We want you to love your American Roots purchase. If you're not satisfied, we offer free returns or exchanges within 60 days of purchase.

Return Process

  1. Returns and Exchanges: Visit our Returns Portal to arrange your return or exchange.

  2. Redo Service: If you opted for Redo at checkout, the cost of your return shipping label is covered. If you did not opt for Redo, you can still return your items through the portal, but you will be responsible for the return shipping costs.

  3. Return Conditions:

    • Items must be returned in their original condition, including tags and packaging.

    • Discounted items are final sale and cannot be returned or exchanged.

    • Items with visible signs of wear or use will not be accepted.

Additional Information

  • Refund Processing: Refunds typically appear on your statement 1-2 business days after processing. Please allow up to 3-5 days for processing returns.

  • Repair Requests: To initiate a repair request, contact us at (207) 854-4098 or support@americanrootswear.com.

Packaging Your Returns

  • Return items in packaging comparable to what they were sent in. Use a suitable shipping box or weather-resistant mailer pouch. Do not ship items in the product box alone.

  • For any special circumstances, please contact us at support@americanrootswear.com.

We strive to provide the best customer service experience. If you have any questions or need assistance, please do not hesitate to reach out to us at support@americanrootswear.com.